Eddie bauer returns how long

I also need to return an ill fitting shirt i purchased by mail. I always wear large but this shirt was a mess…There is no return label and they talk about a smart return label but see no information about how to get one. Will not be ordering by mail again through Eddie Bauer. I will try to return when the stores reopen.

Eddie bauer…. Then I always get the call center in the Philippines. What happened to usa. Also no return label in the box. In a time when customer service is vital they will lose their old, reliable, customers. They have really disappointed me. They are 2 of the best companies with customer service and returns. I too am having trouble with EB order shipping and returns.

Items were too small and to return I had to request return label label is not attached to return form in package??? The EB store in my area was closed down so not return option there. EB shipping and returns has not been customer friendly so I would not recommend unless you can buy and return at store.

Hum, alot of the responses to trying to return a purchase are simular to mine. Ordered a large top. I alwyas wear large tops for, Eddie Bauer, but this top was a huge baggy stretchy mess.

No return label came with my package. After reading others responses to sending back items, I guess Ill wait to return it to a store also. Very disappointing customer service. This is the worst customer service I have ever experienced!!

I have tracking numbers and my receipts. I accidentally duplicated an order. No return label in my package. Very disappointed. I always take my returns to the store but this time it was not an option. I understand delays due to the current pandemic but this seems a bit excessive.

I love Eddie Bauer clothes but will never return online again. Your customer service should be making it as easy as possible to return items. That is not happening.

Ordered four pairs of shorts in the same size and style. One pair barely fit, and the other three were too small. WAY too small. And I am a consistent size 6. Oh, and last year when I bought two skorts in a size 6 , they were too big. I will never shop from EB again. You guys suck. No more business from me. Why is this so hard for you? Will wait until stores reopen to return. My story very similar to above stories.

An order for two pair of shorts arrived in timely manner. The color of one pair was not to my liking. To obtain return authorization must include order number, but the receipt enclosed with shorts does not include an order number. Like other comments a local EB store closed years ago. Phone message promises a wait. This is not rocket science, I will not order from EB again.

This is absolutely ridiculous! The Cust. Non of the Eddie Bauer stores are open. I too have been a long time customer. I have called,been on hold a long time, and no one answers.

I have emailed customer service, and no reply. The shirt I bought was wonderful but was not a true to size fit, it is too small and usually XL shirts are roomy on my husband. No way to reach customer service. Trying to get return label but so many people are complaining about not getting refund after item has been sent back that I will wait till store opens. Also a long time customer. This is unacceptable! If your stores are closed you should be sending a shipping label with order free of charge.

I understand Covid is impacting your business but this is ridiculous. I call the customer service to request a return label and it hangs up on my every time. At one point there was a link to request a return label on line. It appears it has been removed. I am beyond frustrated with Eddie Bauer and will not order again due to the inability to return or exchange product. I have tried off and on for the past two weeks to speak to a representative for help on returning an item I ordered online.

I live in Canada and was at the point that all I wanted was a return address. I do not think that I have ever been this frustrated in my life. I had wanted to return for another size but……. Customer Service does not exist as far as I am concerned. Many companies have their employees working from home and truthfully I have always been able to speak with someone for help even though COVID 19 has uprooted all of our lives.

There is no excuse for this. As a result I will have to send my item back to your Ohio address. Very upset with how you are treating your customers. My experience has been similar to all these posts I am reading. I will never shop at your store again. My time is just as valuable as yours. I called the customer support number over the weekend receiving a message that phone support is limited to business hours.

I called again on Monday afternoon receiving yet another message that due to COVID support is working from home and response time may be longer than normal at which time the phone call ended. Thanks for wasting my time. PS — there were no Smart Labels in the packaging. Please update your text above to reflect what must occur for returns. No smart label was included. No one returns my email and if you try and call and press 2 it hangs up on you. I get Covid but Eddie Bauer has really dropped the ball.

I, like many others have been trying to find instructions and directions to make an exchange. My order is Item M Camo 10M. I would really appreciate an address label and directions for making this exchange. Thank you, Iris Geik. The item came without the usual return label.

I call on the phone and yesterday was told because the system was down I would have to call back in a few hours. Please have someone send a return label. Please help, Thanks. I want to exchange a hoodie I ordered online for extra small. Thank you. I mailed a jacket back asking for an exchange back in February, and no response. I tried emailing, and recently calling. I have been trying for weeks to get a return for a vest. Your service is absolutely non-existent!

I will have a hard time ever ordering anything ever again from Eddie Bauer unless this issue is soon solved. I agree with Penny. I have been a customer for over 40 yrs. Until recently you have been great. But lately, not so much.

No Smart Label in package. Not even a receipt so I can return an item. Even the styles and quality have changed. Just wish you would go back to the way you use to be.

I Need to return a number of items; there were no return labels on packing slip, as stated in online Return instructions. I get a canned response right away that directed me to a page where I had to provide my credit card info, address, etc. And I also had to pay one dollar in order to get a response!!

Is this legal? It sours the Eddie Bauer reputation I grew up with. This site is unhelpful. One did not come with my package. I see similar responses. Very disappointing for a retailer I generally like. Does anyone read the responses from customers? You would think someone would care what kind of service customers like me are receiving when it comes to Eddie Bauer. I did not get a return label in my purchase either. Your phone hours are very limited due to Covid but your website does not mention that.

Small women do not have long arms! It would have been a nice purchase had the shirt been true to size. Sorry Eddie, try harder next time! Item No was too baggy size Please help!!! THis is info is useless. A return label was not included with my order and the receipt told me this website would give me a return label, but there is no where to request a return label.

Totally not acceptable. I will never order from this company again….. Since when does the covid mean no one can answer the phones to send a return label?

I am a nurse and am fully aware of the horror of this pandemic. Shame for using this tragedy to prevent customers from the service we all deserve. Utter waste of time trying to reach these people for a return. No smart label included hopeless trying to reach anyone. Unacceptable customer service.

I did not receive a Smart Label with my order. This is not the first time this has been omitted. Instructions on line are no help and the 1 number merely said representatives are working from home to take orders and then ended the call.

I realize these are challenging times, but other retailers have figured out how to continue to assist customers. Where are these people who work for this company and do not listen to the customer who keeps them employed. Return our calls, and do the work. I will not ever again buy from Eddy Bauer. My gosh. I may think twice about ordering from EB again in the near future.

Yes, times are hard. This is much more trouble than it is worth. This is ridiculous service like everyone is saying! A merchandise credit can be applied to any Eddie Bauer purchase in our stores, on the website or over the phone. If, at any time, you are not completely satisfied with your purchase, simply exchange it or return it to us for a refund or merchandise credit, depending on your form of payment.

Items can be returned using the prepaid return label, by mail or to any U. Eddie Bauer store. With receipt: Full refund in the original payment method excluding delivery and handling charges. One of them is the capacity to help settle any disputes that might arise at some point. Are you dissatisfied with a product or service you paid for and want to request a refund?

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